Welcome to Deals VersaStep Store’s FAQ section! We’ve compiled answers to common questions about our products, shipping, returns, and more. Just like our footwear, we aim to make your experience comfortable and worry-free.

Product Questions

1. What types of footwear do you offer?
We specialize in five main categories: Clogs, Heels, Hiking boots, Sandals, and Slippers. Each is selected for quality, comfort, and durability – whether you need sturdy hiking boots for adventures or comfortable clogs for long shifts.
2. How do I choose the right size?
Our sizing follows standard US measurements. For the perfect fit, we recommend checking our detailed size charts available on each product page. Remember, different styles may fit differently – hiking boots often run true to size while sandals might require sizing up if you’re between sizes.

Shipping & Delivery

3. What shipping options do you offer?
We provide two reliable options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days delivery with tracking
– Free Shipping (orders over $50 via EMS): 15-25 days delivery
All orders are processed within 1-2 business days from our Charleston warehouse.
4. Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. Wherever we deliver, we maintain our commitment to quality service – your footwear is packed with care and tracked until delivery.
5. How can I track my order?
Once your order ships, we’ll email you tracking information. For Standard Shipping (DHL/FedEx), you’ll get detailed updates. EMS tracking may be more limited but still provides key milestones.

Returns & Exchanges

6. What’s your return policy?
We accept returns within 15 days of delivery. Items must be unworn, in original packaging with tags attached. Please email us at [email protected] to initiate a return – we’ll guide you through the simple process.
7. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a trackable shipping method for returns.

Payments & Accounts

8. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free checkout. All transactions are encrypted for your protection.
9. Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers. You can shop with confidence at Deals VersaStep Store.

Customer Service

10. How do I contact customer service?
Our Charleston-based team is ready to help! Email us at [email protected] for any questions about orders, products, or your shopping experience. We typically respond within 24 business hours.
11. Where is your store located?
Our headquarters and warehouse are at 2858 Froe Street, Charleston, US 25301. While we’re primarily online, we take pride in our local roots and personal approach to customer service.

Didn’t find your question here? Just like finding the perfect pair of shoes, sometimes you need a personal touch. Reach out to our friendly team – we’re happy to help you step forward with confidence!