At Deals VersaStep Store, we’re committed to your complete satisfaction with our comfortable, high-quality footwear. If you’re not entirely happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Promise

We understand that finding the perfect fit is essential when shopping for footwear online. That’s why we offer a 15-day return window from the date of delivery. All returned items must be in their original condition – unworn, unwashed, with all original tags attached and packaging included.

Return & Exchange Process

Step 1: Initiate Your Return/Exchange

To begin the process, please contact our customer service team within 15 days of receiving your order:

  • Email: [email protected]
  • Subject line: “Return/Exchange Request – Order #[Your Order Number]”

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Deals VersaStep Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name, Size, Color]

Reason for return/exchange: [Please specify]

For exchanges, I would like: [New Product Name, Size, Color if different]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our customer service team will respond within 1-2 business days with:

  • Return authorization number
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Package and Ship Your Return

Please include the following with your return:

  • The item(s) in original condition with all tags attached
  • Original packaging
  • Copy of your order confirmation or packing slip
  • Return authorization number clearly marked on the package

Step 4: Processing Your Return/Exchange

Once we receive your return package, please allow:

  • 3-5 business days for processing
  • Additional time for exchanges to be shipped out

Refund Information

Refund Timeline

  • Credit card payments: 5-10 business days after we process your return (processing time depends on your bank)
  • PayPal payments: 3-5 business days after we process your return

Shipping Costs

  • Original shipping costs are non-refundable
  • Customers are responsible for return shipping costs unless the return is due to our error

Exchange Information

  • Exchanges are subject to product availability
  • We’ll cover the shipping costs for your replacement item
  • If the exchange item is more expensive, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items unless they arrive defective or damaged:

  • All slippers (due to direct foot contact)
  • Customized or special order footwear
  • Items marked as “Final Sale”

Note: Our hiking boots, clogs, heels, and sandals are eligible for returns as long as they meet our return conditions.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect
  3. We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges.

Contact us at [email protected] or write to:

Deals VersaStep Store
2858 Froe Street
Charleston, US 25301

Thank you for shopping with Deals VersaStep Store. We appreciate your business and are committed to ensuring you’re completely satisfied with your footwear purchase.