At Deals VersaStep Store, we’re dedicated to providing you with comfortable, high-quality footwear and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping and return processes.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers are responsible for any customs fees or import taxes.

Returns & Exchanges

We want you to be completely satisfied with your footwear purchase. If you’re not happy with your order, we offer a simple return and exchange process.

Return Policy Details

  • Return Window: 15 days from the delivery date
  • Condition: Items must be unworn, unwashed, with all original tags attached and in original packaging

Step-by-Step Return Process

Step 1: Initiate Your Return/Exchange

Contact our customer service team within 15 days of receiving your order:

Email: [email protected]
Subject line: “Return/Exchange Request – Order #[Your Order Number]”

Include the following information in your email:

  • Your order number
  • Item(s) for return/exchange (product name, size, color)
  • Reason for return/exchange
  • For exchanges: specify the new product details if different

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Package and Ship Your Return

Include these items with your return:

  • The item(s) in original condition with all tags attached
  • Original packaging
  • Copy of your order confirmation or packing slip
  • Return authorization number clearly marked on the package

Step 4: Processing Your Return/Exchange

Once we receive your return package, please allow:

  • 3-5 business days for processing
  • Additional time for exchanges to be shipped out

Refund Information

  • Credit card payments: 5-10 business days after we process your return (processing time depends on your bank)
  • PayPal payments: 3-5 business days after we process your return

Note: Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error.

Exchange Information

  • Exchanges are subject to product availability
  • We cover shipping costs for replacement items
  • Price differences will be adjusted (you’ll pay more or receive a refund for the difference)

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items unless they arrive defective or damaged:

  • All slippers (due to direct foot contact)
  • Customized or special order footwear
  • Items marked as “Final Sale”

Note: Our hiking boots, clogs, heels, and sandals are eligible for returns as long as they meet our return conditions.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a replacement or refund at no additional cost

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges.

Contact us at [email protected] or write to:

Deals VersaStep Store
2858 Froe Street
Charleston, US 25301

Thank you for shopping with Deals VersaStep Store. We appreciate your business and are committed to ensuring you’re completely satisfied with your footwear purchase.