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Welcome to Deals VersaStep Store

Thank you for visiting our online footwear store at www.thenewclogs.com. These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site or making a purchase, you agree to these terms.

1. Our Store & Products

1.1 Product Range

Deals VersaStep Store specializes in comfortable, high-quality footwear including:

  • Clogs
  • Heels
  • Hiking boots
  • Sandals
  • Slippers

1.2 Product Descriptions

We make every effort to accurately display our products, including colors and features. However, actual colors may vary slightly due to monitor settings. Product availability is subject to change without notice.

2. User Responsibilities

2.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and password, and for restricting access to your computer.

2.2 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

2.3 Prohibited Uses

You may not use our products or site for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.

3. Ordering & Payment

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending you an order confirmation email. We reserve the right to refuse any order.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing

All prices are in US dollars. We reserve the right to change prices at any time without notice.

4. Shipping & Delivery

4.1 Processing Time

Orders are processed within 1-2 business days after payment confirmation.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.3 International Orders

We ship worldwide except to some remote areas and parts of Asia. International customers are responsible for any customs fees or import taxes.

5. Returns & Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery date. Items must be:

  • Unworn and unwashed
  • With all original tags attached
  • In original packaging

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • All slippers (unless defective/damaged)
  • Customized or special order footwear
  • Items marked “Final Sale”

5.3 Return Process

  1. Contact customer service within 15 days at [email protected]
  2. Receive return authorization
  3. Ship items back with required documentation
  4. Allow 3-5 business days for processing upon receipt

5.4 Refunds

Refunds will be issued to the original payment method:

  • Credit cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping costs are non-refundable unless the return is due to our error.

6. Intellectual Property

All content on this site, including text, graphics, logos, and images, is our property and protected by copyright laws. You may not use our content without express written permission.

7. Limitation of Liability

Deals VersaStep Store shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from your access to or use of our site or products.

8. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date.

9. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Address: 2858 Froe Street, Charleston, US 25301